Even though some Avaya and Nortel systems are no longer manufactured, we still service, maintain, and support them for the businesses that rely on them every day — repairs, moves, adds, changes, replacement handsets, and help planning a migration when you’re ready for one. If your system is one of the models below, we can help.
Avaya
Partner®
Advanced Communications System (ACS)
Built for small businesses that need more powerful features without the complexity of a large system. Connects directly to phones, modems, fax machines and credit card readers.
Documentation: Avaya user guides
Avaya
Merlin Legend®
An advanced digital switching system integrating voice and data, expandable up to 80 lines and 200 telephones, with centralized voice mail and built-in service observing.
Documentation: Avaya user guides
Avaya
Merlin Magix®
Integrated System
A PBX that can emulate a traditional key system, expandable to 80 lines and 200 extensions, with caller ID, CTI integration and integrated call center functionality.
Documentation: Avaya user guides
Avaya
Definity®
Business Communications System (BCS)
A scalable communications platform for medium and large companies, supporting voice, messaging, data and video, with flexible call coverage and optional call distribution.
Documentation: Avaya user guides
Nortel
BCM50
Business Communications Manager
An all-in-one, affordable platform for converged voice and data, built for 3 to 20 users and scalable past 40, with voice messaging, IP networking and contact center routing.
Documentation: Nortel user guides
Nortel
Norstar CICS
Compact Integrated Communications System
For growing businesses: 4 to 8 lines and 8 to 24 extensions, with voicemail, automated attendant and CTI support.
Documentation: Nortel user guides
Nortel
Norstar MICS
Modular Integrated Communications System
Scales up to 280 ports for larger or multi-site businesses, with modular expansion for capacity and features as your needs change.
Documentation: Nortel user guides
NEC
SL1100
A feature-rich hybrid IP phone system for small and medium businesses: VoIP for up to 40 extensions on one server, expandable to 100 users across offices, with Mobile Extension and DECT handsets.
Documentation: SL1100 brochure · NEC user guides
Don’t see your system?
Have a system not listed here, or ready to talk about upgrading? Call 972-820-8600 or request a quote — we can help either way.