Even though some Avaya and Nortel systems are no longer manufactured, we still service, maintain, and support them for the businesses that rely on them every day — repairs, moves, adds, changes, replacement handsets, and help planning a migration when you’re ready for one. If your system is one of the models below, we can help.
Avaya Partner® Advanced Communications System (ACS)
The Partner ACS was built for small businesses that needed more powerful features without the complexity of a large system. It supports upgradeable system software via PCMCIA cards, and connects directly to phones, modems, fax machines, and credit card readers without special adapters.
Avaya Merlin Legend®
An advanced digital switching system integrating voice and data, expandable up to 80 lines and 200 telephones. Supports remote call forwarding, centralized voice mail, and built-in service observing.
Avaya Merlin Magix® Integrated System
A PBX with a built-in ability to emulate a traditional key system, expandable to 80 lines and 200 extensions. Full compatibility with Merlin Legend MLX, Partner Enhanced ETR, and Multiline MLS telephones, plus caller ID, CTI integration, and integrated call center functionality.
Avaya Definity® Business Communications System (BCS)
A scalable communications platform for medium and large companies, supporting voice, messaging, data, and video. Flexible call coverage routes calls through designated extensions, with optional call distribution and measurement functionality for larger call volumes.
Documentation: Avaya user guides.
Nortel BCM & Norstar
Business Communications Manager (BCM50) — an all-in-one, affordable platform for converged voice and data, built for 3 to 20 users and scalable past 40, with robust telephony features, voice messaging, IP networking, and contact center routing.
Norstar CICS (Compact Integrated Communications System) — 4 to 8 lines and 8 to 24 extensions, with voicemail, automated attendant, and CTI support for growing businesses.
Norstar MICS (Modular Integrated Communications System) — scales up to 280 ports for larger or multi-site businesses, with modular expansion for capacity and features as your needs change.
Documentation: Nortel user guides.
NEC SL1100
A feature-rich hybrid IP phone system built for small and medium businesses, supporting high-quality VoIP for up to 40 extensions on a single server, expandable to 100 users across multiple offices. Mobile Extension turns your mobile phone into your office extension; DECT handsets keep you reachable throughout the workplace.
Documentation: SL1100 brochure · NEC user guides.
Have a system not listed here, or ready to talk about upgrading? Call 972-820-8600 or request a quote — we can help either way.